Returns & Exchanges
KARL LAGERFELD offers a sophisticated and seamless return process, allowing you to return items purchased from our online boutique within 30 days of delivery. All returned goods must be in their original condition, unworn, and with all security tags and packaging intact.
Initiate Your Return
Log into your account or visit our 'Check My Order' page to select the items you wish to return and generate your unique Return Authorization Number.
Prepare the Package
Carefully place the items in their original designer packaging and include the printed return form before sealing the box securely with the provided adhesive strip.
Attach the Label
Affix the pre-paid shipping label included in your original order to the outside of the parcel, ensuring any previous delivery barcodes are fully covered.
Drop Off and Track
Deliver your package to the nearest authorized courier drop-off point and retain your receipt to track the shipment until it reaches our warehouse for quality inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing